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Customer Care

SHIPPING 

AUSTRALIA SHIPPING POLICIES

Within Australia, MARA swim uses registered Australia Post express eParcel service, whereby You and MARA swim can track any purchases in a timely manner.  Orders placed during normal business hours Monday - Friday will be processed within 1-2 days. Weekend and public holiday purchases will be processed the following business day.

When your order has been placed, a confirmation email will be sent to your nominated email address. If you do not receive a confirmation email, please email us at hello@maraswim.com.au

We don’t want your special delivery to get lost! Therefore, MARA swim recommends You provide an address where You will be located during office hours.  If You provide a work address, please include full details including the business and receivers' name. Once dispatched to Your specified address, any lost or damaged items, or disputes and insurance issues can be dealt with through Australia Post.

AUSTRALIA EXPRESS SHIPPING CHARGES

MARA swim offers free 'express' shipping throughout Australia.  You may be required to pay further shipping charges where a change in delivery date or a change in delivery address is requested by You.

AUSTRALIA SHIPPING TIME

For Express Shipping, expect delivery within two-three business days. Allow two additional days for locations outside of metropolitan areas.

Any delivery date or time specified by MARA swim is a best estimate only and MARA swim will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. We suggest You review current details on locations and delivery times at the following link:

http://auspost.com.au/parcels-mail/express-post-parcels.html

Ownership of goods and any risk of damage will pass to You upon delivery to You at your specified delivery address. Disputes and insurance issues can be dealt with through Australia Post.

INTERNATIONAL SHIPPING

Yes we do! Please contact us for rates and delivery times.  

RETURNS

GENERAL RETURNS AND EXCHANGE POLICY

If You change your mind, or make a wrong decision, MARA swim will happily assist You with an exchange or refund, provided:

  • the Products are in Original condition
  • the Products are in their original  packaging with all tags, labels & hygienic protector still intact
  • Every garment shipped has a Returns tag attached. Once this tag has been removed, the garment is no longer returnable
  • the Products have not been worn, damaged, altered or washed
  • the Products are accompanied by a valid proof of purchase including original invoice 

We suggest all items are tried on as soon as they are received to ensure you are able to return within 

14 days from the date of purchase.

Reply Paid is FREE, and available at any Australia Post Outlet throughout Australia. Please ask a friendly Australia Post Team Member for assistance if needed.

To return your order FREE via Reply Paid, simply:

  1. Include the completed Returns Form providing the item(s) you wish to return.
  2. Choose a standard Tough Bag.
  3. Securely pack your item to prevent any damage during transit. MARA swim is not responsible for any items that are lost or returned in error.
  4. Address to:
          Reply Paid 87525
          MARA Swim
          RATHDOWNEY Qld 4287
  5. Complete Your sender Details on back of satchel.

EXTRA COVER OPTION

MARA swim is not liable for the loss of items in return transit. We recommend You use the “signature on delivery” feature for $2.95  You can purchase this feature after you've bought your satchel. 

Items can only be exchanged in the same style or a different colour or size. To return your online purchase, simply fill in the Returns Form and include it with the item(s) you wish to return. If you would like an exchange on your item(s), please contact MARA swim to ensure that your preferred colour/size is available! 

Return shipping to MARA swim must be via a prepaid & traceable method to ensure safe and documented delivery.  MARA swim takes no responsibility for missing incoming deliveries.  The Products are Your responsibility until they reach MARA swim.  Please ensure You safely package your return to prevent any damage to the items or boxes.  MARA swim is not responsible for any items that are returned to it in error. 

The original shipping charges are not refundable, however if You are exchanging for an alternative item, You will not be charged postage for the first exchange.  Please note that all subsequent exchanges will be charged postage fees at MARA swim’s normal rates. Orders purchased with a gift card, will be refunded with a replacement gift card. 

Online returns must be posted to:

MARA swim
PO BOX 126
Rathdowney QLD 4287
 

in order to be processed.

In store Returns are the responsibility of the original place of purchase and will need to adhere to that store’s returns policy.  Returned garments must be in original condition and must not have been worn, altered or washed. All tags must remain in place.

In store purchases cannot be returned to the Online Store. MARA swim garments cannot be purchased for resale. 

FAULTY RETURNS POLICY FOR REPLACEMENT, REFUND OR REPAIR

MARA swim takes great pride in our reputation for quality and we provide warranty against defects and faults as follows:

You are entitled to a replacement or refund for a major failure.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.  

In order to make a claim under the preceding paragraph You must return the Product:

  • in accordance with the protocol in the section below titled RETURNS AND EXCHANGE : and
  • accompanied by a valid proof of purchase including original invoice

The Product will be inspected upon return and a decision will be made as to whether the fault is the result of Your failure to take appropriate care of the garment (refer to care instructions and information on the Product and this Site). In which event MARA swim will advise You by email and can choose if it repairs the Product first or simply returns the Product to You.

If a Product is faulty, MARA swim will gladly reimburse any return postage paid, which may only be applied against the original card of purchase.